PRIVACY POLICY

M/s. Kritsnam Technologies Private Limited, a company registered under the Companies Act, 2013 and having its registered office at D/104, Ashadeep Apartments, Jorar, Namkum, Ranchi, India - 834010, India, (hereinafter referred to as “Kritsnam” “Company”, “We”, “Us” or “Our”) owns and controls the following websites: www.kritsnam.com, www.dhaara.com, https://shop.kritsnam.com/ and https://dashboard.kritsnam.com/ (hereinafter collectively referred to as “Websites”).

Kritsnam is engaged in the design, development, production and sale of ‘Dhaara Smart Ultrasonic Flow Meters’ of various models used in the ‘fresh-water market’ (“Product”) and the provision of services like Dhaara Live subscription and the purchase of extended warranty on the Product (“Allied Services”).

This Privacy Policy (“Policy”) describes in brief the manner in which Your data is collected and used by the Websites. By accessing the Websites, You agree to the collection and use of Your data by the Company in the manner provided in this Policy. For the purpose of this Refund Policy, wherever the context so requires “You” or “Your”, “User” or “Customer” shall mean the end-consumer who has purchased the Product for its individual, commercial or industrial use.

It is recommended that You read this Policy carefully so that You understand our policies and practices.

WHAT INFORMATION IS, OR MAY BE, COLLECTED FROM YOU

Anonymous information in standard usage logs through Our Websites server, including computer-identification information obtained from "cookies" sent to Your browser from a web server cookie stored on Your hard drive, an IP address assigned to the computer which You use, geographical location, the domain server through which You access Our service, the type of computer You are using, the type of web browser You are using, the identification of the device.
Information that You provide to us while accessing our Websites including Your email address, Your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details, residential/office address, demographic details and employment details.
Information including the timing, frequency and pattern of Your visit to Our Websites.
Information contained in or relating to any communication that You send to Us or send through Our Websites including the communication content and metadata associated with the communication.

WE MAY COLLECT THE FOLLOWING PERSONAL INFORMATION ABOUT YOU:

Individual / Company Name;
Email ID;
Mobile number;
Contact Details;
Residential/office address; and
Demographic Details.

“Personal Information” means any information that relates to You which directly or indirectly, is capable of identifying You.

WE MAY ALSO COLLECT THE FOLLOWING INFORMATION:

About the pages You visit / access;
The links You click on Our Websites;
The number of times You access our Websites;
Information pertaining to all transactions in the Websites;
The date and time You access our Websites; and
The Websites address, if any, that linked You to our Websites.

SOURCES OF INFORMATION

The information may be collected, received and possessed by the Company in the manner laid down herein.

Information provided by You through a voluntary registration process.
Information obtained through cookies.
Information received through phone calls or in person interactions.

USE OF INFORMATION:

We may use Your information for the following purposes:

Administration of Our Websites and business;
Personalization of Our Websites for You;
Send You non-marketing commercial communications;
Send You email notifications that You have specifically requested;
Send You Our email newsletter, if You have requested it (You can inform us at any time if You no longer require the newsletter);
Send You marketing communications relating to our business which We think may be of interest to You, by post or, where You have specifically agreed to this, by email or similar technology (You can inform us at any time if You no longer require marketing communications);
Provide third parties with statistical information about Our Users (but those third parties will not be able to identify any individual User from that information, except the respective channel partner who has purchased the Allied Services for and on behalf of You with Your express permission);
Deal with enquiries and complaints made by or about You relating to Our Websites;
Verify compliance with the terms and conditions governing the use of Our Websites (including monitoring private messages sent through Our Websites private messaging service).

INTERNAL USE OF INFORMATION:

Direct Our efforts for service improvement;
For purposes of Our internal training and data analysis; and
For research, analysis and other business-related purposes, subject to not directly disclosing any of Your Personal Information.

EXTERNAL SHARING OF INFORMATION:

We may share information with governmental agencies or other companies/entities/business/ investor for the following purposes:

Assisting us in fraud prevention or investigation;

When permitted or required by law or while trying to protect against or prevent actual or potential fraud or unauthorized transactions, and

Investigating a fraud which has already taken place.

GENERALLY, WE USE ANONYMOUS TRAFFIC INFORMATION TO:

Remind Us of who You are in order to deliver to You a better and more personalized service;
Recognize Your access privileges to Our Websites;
Track Your entries in some of Our promotions;
Help diagnose problems with Our server;
Administer Our Websites;
Track Your session so that We can understand better how people use Our Websites.

DISCLOSURE POLICY IN COMPLIANCE WITH RULE 6 OF THE IT RULES 2011

Personal Information may be disclosed to any person, if such disclosure is required for a lawful purpose connected with a function or activity of Websites. Personal Information may be disclosed, where the disclosure is necessary for compliance of a legal obligation. We do not rent, sell, publish or share Your Personal Information and We will not disclose any of Your personally identifiable information unless:

We have Your permission;
To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, including cyber incidents potential threat, punishment of offenses and to the safety or security of any person, violations of Company’s terms of use or to defend against legal claims;
Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

CHOICES AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION

Sharing Your Personal Information is entirely voluntary. You need not register with Us in order to use Our Websites. However, You may update Your information at any time.

Upon request, We will remove/block Your sensitive personal identifiable information from Our database, thereby canceling Your registration. However, Your information may remain stored in archive on Our servers even after the deletion or the termination of Your account. Further, You may lose access to Our Websites and services pursuant to the cancellation of Your registration.

If We plan to use Your sensitive personal identifiable information for any commercial purposes, We may notify You at the time We collect that information and allow You to opt-out of having Your information used for those purposes.

SECURITY PROCEDURES IN PLACE TO PROTECT INFORMATION FROM LOSS, MISUSE OR ALTERATION:

To protect against the loss, misuse and alteration of the information under Our control, and to comply with Rule 8 of IT Rules, 2011 (reasonable security practices and procedures and sensitive personal data or information), We have in place appropriate physical, electronic, technical, operational and managerial procedures.

Our servers are accessible only to authorized personnel and Your information is shared with respective personnel to complete the transaction and to provide the services requested by You.

Although We will endeavor to safeguard the confidentiality of Your sensitive personal identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. No such measures are competent enough to safeguard Your Personal Information in a complete 100% way. Hence, You are also encouraged to take steps to prevent Your Personal Information from being misused by logging off after using a shared computer, choosing a robust password, not sharing the password with anyone and changing it periodically. We in no way are to be held responsible for the unauthorized use of Your Personal Information or for any suspicious activity on Your account, irrespective of whether the unauthorized use was by the Company’s channel partner or any other third party. By using Our Websites, You agree that We will have no liability for disclosure of Your information due to errors in transmission or unauthorized acts of third parties.

HOW CAN YOU CORRECT INACCURACIES IN THE INFORMATION?

To correct or update any information You have provided, Our Websites allows You to do it online. In the event of loss of access details, You may send an email to info@kritsnam.com

YOUR CONSENT

By agreeing to the terms of this Privacy Policy, You agree to Our processing of Your Personal Information for the purposes given herein.

COOKIES

We use cookies and other tracking technologies. Cookies are used to store User preferences so as to help Us understand the nature of usage of the services and generally improve Our services to You. Some cookies and other technologies may serve to recall SPDI previously indicated by a User. Most browsers allow You to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify You if You receive a cookie, or You may choose to block cookies with Your browser, but please note that if You choose to erase or block Your cookies, You will need to re-enter Your original User ID and password to gain access to certain parts of the Websites.

Our use of cookies and other tracking technologies allows Us to improve Our Websites and Your experience with the Websites.

POLICY UPDATES

We reserve the right to change or update this Policy at any time and We may place a prominent notice on Our Websites. Such changes shall be effective immediately upon posting to this Websites.

USER DECLARATIONS

I understand and have the knowledge that Personal Information is being collected.
I understand and have the knowledge of the purpose for which my Personal Information is being collected.
I understand and have the knowledge of the intended recipients of the information.
I understand that I have the option not to provide the data or information sought to be collected by the Company and the Websites.
I read and have understood this Privacy Policy and all other policies governing the usage of the Websites.

DISCLAIMER:

The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the account and / omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

GRIEVANCE REDRESSAL

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Mr. Vinay Chataraju

Email: vinay@kritsnam.com

If You have any grievance, then You may intimate the same to above e-mail address in the manner explained below:-

Sending a request in writing or through email signed with electronic signature identifying the grievance.
Your contact information like address, telephone number, email address, etc. where You can be contacted.