M/s. Kritsnam Technologies Private Limited, a company registered under the Companies Act, 2013 and having its registered office at D/104, Ashadeep Apartments, Jorar, Namkum, Ranchi, Jharkhand - 834010, India, (hereinafter referred to as "Kritsnam" "Company", "we", "us" or "our") owns and controls the following websites: www.kritsnam.com, www.dhaara.com, https://shop.kritsnam.com/ and https://dashboard.kritsnam.com/ (hereinafter collectively referred to as "Websites").
Kritsnam is engaged in the design, development, production and sale of ‘Dhaara Smart Ultrasonic Flow Meters’ of various models used in the ‘fresh-water market’ ("Product") and the provision of services like Dhaara Live subscription and the purchase of extended warranty on the Product ("Allied Services").
This Warranty Policy ("Policy") sets forth the warranty provided by Kritsnam on its Products. For the purpose of this Policy, wherever the context so requires "You" or "Your" or "Customer" shall mean the end-consumer who has purchased the Product for its individual, commercial or industrial use.
It is recommended that You read this Policy carefully so that You understand our policies and practices.
Kritsnam warrants the Product contained in the original packaging against defects in materials and workmanship when used normally in accordance with Kritsnam's published guidelines for a period of 13 months from the date of original retail purchase by the Customer or 12 months from the date of installment of the Product whichever is earlier ("Warranty Period"). This Policy is also applicable to a Product when used normally in accordance with Kritsnam's published guidelines for the Extended Warranty Period, if purchased by the Customer. "Extended Warranty Period" refers to the period of extended warranty as purchased by a Customer from https://shop.kritsnam.com/ or from other authorized sources.
Repair or replacement of branded parts purchased directly from Kritsnam, over the counter, online or purchased and installed by Kritsnam’s authorised channel partners, may be covered under this Policy. Kritsnam’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
The Customer should make periodic backup copies of the information contained on the Product’s storage media to protect the contents and as a precaution against possible operational failures.
Before receiving warranty service, Kritsnam may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Kritsnam’s procedures for obtaining warranty service. Before submitting your Product for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.
During warranty service the contents of the storage media will be deleted and reformatted. Kritsnam and its agents are not responsible for any loss or software programs, data or other information contained on the storage media or any other part of the Product serviced.
After the warranty service, Your purchased Product or a replacement Product will be provided to You as the Product was configured when originally purchased, subject to applicable updates or modifications at the sole discretion of Kritsnam. Kritsnam may install system software updates as part of warranty service that will prevent the Product from reverting to an earlier version of the system software. Recovery of any previous data and information are not covered by this Policy.
For any warranty claims, the Customer may drop an email at email@example.com.
Kritsnam assesses the validity of all claims raised by the Customer based on claim details, reports, inspections, tests and findings during repairs, defect analysis and other relevant procedures followed by Kritsnam for inspection, at its sole discretion. Acceptance or substantiated rejection of a claim by Kritsnam shall be notified in writing to the Customer. The manner in which the Customer’s warranty claim will be processed, initiated and handled is at the sole discretion of Kristnam and on a case-to-case basis.
After acceptance of a Customer’s claim, Kritsnam will, at its sole discretion, (i) repair the Product; (ii) replace the Product; or (iii) exchange the Product for a refund of the price at which the Product was purchased by the Customer. In case of a repair or replacement, the repaired or replaced Product shall be subject to the remaining Warranty Period or Extended Warranty Period (as it may be applicable) on towards the purchased Product. When a Product or any part of the Product is replaced or refunded (pursuant to the exchange for refund), the replacement item becomes your property and the replaced or refunded item becomes the property of Kritsnam.
Unless Kritsnam agrees otherwise in writing, Customer will be responsible for any costs associated with: (a) gaining access to the Product; (b) removal, disassembly, replacement, installation, reinstallation or damage of any equipment, materials or structures to allow Kritsnam to perform its warranty obligations; and (c) transportation to and from Kritsnam’s factory or repair facility, as it may be.
THE WARRANTIES, OBLIGATIONS AND LIABILITIES OF KRITSNAM AND REMEDIES OF CUSTOMER SET FORTH IN THIS POLICY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND TO THE FULLEST EXTENT PERMITTED BY LAW CUSTOMER HEREBY WAIVES, RELEASES AND RENOUNCES ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF KRITSNAM AND RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST KRITSNAM, EXPRESS OR IMPLIED HOWSOEVER, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT AND/OR ALLIED SERVICES INCLUDING BUT NOT LIMITED TO: (A) ANY HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW; (B) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PURPOSE; (B) ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE; (C) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY, WHETHER CONTRACTUAL OR OTHERWISE AND WHETHER OR NOT ARISING FROM KRITSNAM’S NEGLIGENCE, ACTUAL OR IMPUTED (SAVE IN CASE OF KRITSNAM’S GROSS NEGLIGENCE OR WILFUL MISCONDUCT); AND (D) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY FOR LOSS OF OR DAMAGE TO PRODUCT AND/OR ALLIED SERVICES. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED BY KRITSNAM OR WAIVED, RELEASED OR RENOUNCED BY THE CUSTOMER, KRITSNAM LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THE WARRANTY PERIOD OR EXTENDED WARRANTY PERIOD (AS IT MAY BE APPLICABLE) AND, AT KRITSNAM’S OPTION, THE REPAIR AND REPLACEMENT SERVICES AS DESCRIBED UNDER THIS POLICY.
KRITSNAM DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR REPLACE THE PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE PRODUCT.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRITSNAM IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE PRODUCT.
KRITSNAM’S MAXIMUM LIABILITY UNDER THIS POLICY IS THE ACTUAL PURCHASE PRICE RECEIVED BY KRITSNAM FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM.
In the event that any of the terms, conditions or provisions of this Policy are determined invalid, unlawful or unenforceable, to such an extent, such terms, conditions or provisions shall be severed from the remaining terms, conditions and provisions and such remaining terms, conditions and provisions shall continue to be valid to the fullest extent permitted by law, provided however if such invalid, unlawful or unenforceable terms, conditions or provisions may be made legal, valid and enforceable by limitation or modification thereof, then the term, condition or provision shall be revised and reformed to make it legal, valid and enforceable to the maximum extent provided by law.
In all respects, this Policy shall be governed by the laws of India and the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over matters relating to this Policy.
This Policy constitutes the entire understanding between Kritsnam and the Customer in relation to the terms of warranty towards the Product and this Policy shall supersede any prior understanding or representation of any kind preceding the date of this Policy. There are no other promises, conditions, understandings, or other agreements, whether oral or written, relating to the subject matter of this Policy.